We’ve updated the “On Ice” order status to “Paused” in Smart Visibility.

Why this change?

As Smart Visibility continues to evolve, we’re refining language to better reflect how orders move through the fulfillment process. The term Paused more clearly communicates when an order is temporarily on hold due to timing, scheduling, or logistical considerations—without implying anything about temperature or handling requirements!

What’s changing?

• The label “On Ice” has been renamed to “Paused”
• The behavior, timing, and workflows remain unchanged
• Orders already in this state will continue naturally through their lifecycle

What this means for you

• Clearer insight into order timing and readiness
• More intuitive separation between logistical status and other order attributes
• A smoother, more consistent experience when reviewing active orders

No action is required on your part!

We’ll continue making thoughtful improvements that keep Smart Visibility clear, predictable, and easy to use!

📊 New Report: Inventory Age

The Inventory Age Report is now available in Smart Visibility, giving clearer insight into how long products have been sitting in storage across locations.

Who can access this report

• The Inventory Age Report is included in the Performance plan
• All customers currently have access during the free trial period, so you can explore the report and its insights right away

What this report helps with

This report shows the average number of days inventory has been in stock, making it easier to:

• Identify slow-moving products
• Monitor inventory turnover
• Spot aging inventory before it becomes a problem

How Inventory Age is calculated

Inventory Age is calculated using a weighted average that considers both time and quantity:

• Each SKU’s days in stock are multiplied by the number of units on hand
• Those totals are added together
• The result is divided by the total number of units

This ensures products with higher quantities are accurately represented.

What’s included (and excluded)

Included:

• Active SKUs
• SKUs with inventory greater than zero
• All locations within the selected timeframe

Excluded:

• Today’s data (to ensure accuracy and consistency)

Summary cards at a glance

Alongside the chart, summary cards provide quick context:

• Average Age of Inventory – overall aging in days
• Active SKUs – products active during the selected timeframe
• Total Inventory Units – total units on the final day of the timeframe

Helpful details built in

• A built-in info panel explains what the report shows and how the numbers are calculated
• Timeframes can be adjusted to analyze trends over different periods
• Visual charts make it easy to spot patterns and outliers quickly - click inside the chart to unlock more details!

Where to find it

Navigate to: Reports → Inventory → Inventory Age

Hi there,

Smart Visibility is making an update to our login security next week. The first time you log in after this update, you’ll complete a quick one-time verification and set a password to continue accessing Smart Visibility.

Initial Login (first time next week)

1. Head to www.SmartVisibility.io. Log in using the normal login button.
2. Use the same email as before for your username. Click 'Continue'.
3. After clicking Continue, you will be sent an email to verify (it can take around 5 minutes—please be patient).
4. Open the email and click the link to open a new window to authenticate.
5. In the new window, click Authenticate to finalize the process (you can close the other window).
6. You will be prompted to create a new password.
7. Click Create Account — you will be redirected back to Smart Visibility.

Subsequent Login (after that)

1. On the login screen, enter your email and click Continue.
2. On the next screen, enter your password.

If you run into any issues, please submit a ServiceNow ticket.

— The Smart Visibility Team

Office Coordinators are now fully supported within Smart Visibility, giving customers clearer visibility into who is supporting their account and improving communication across the platform.

🎯 New OC Filter for Better Clarity

A new “OC” filter is now available across Smart Visibility.

• This allows customers and internal teams to easily filter and view activity associated with the assigned Office Coordinator.
• It provides quick insight into which OC is connected to each client.

💬 Improved Chatter Visibility

When a customer reaches out through Chatter, the assigned Office Coordinator will now automatically be included in the conversation.

• This ensures that OCs receive customer messages in real time
• No additional tagging from the customer is required
• Communication stays aligned and nothing slips through the cracks

Helpful Hint: Don't forget to receive email notifications of new messages! Head over to 'Settings' and toggle Email Notifications 'ON'!

📇 Office Coordinators Shown as Primary Contacts

OC visibility has been expanded across Smart Visibility to help customers know exactly who is supporting them:

• Details Drawer: The OC now appears as one of the client’s primary contacts
• Contacts Drawer: The OC is also listed here for quick reference and easy access

This creates a complete, consistent view of client contacts wherever customers need it.

💡 Why This Matters

These enhancements ensure:

• Clear and consistent display of Office Coordinator assignments
• Smooth communication between customers, OCs, and the Customer Success team
• Accurate representation of the OC role across Smart Visibility’s interface

We’ve made a few important updates to make Smart Visibility faster and more reliable when managing users and viewing alerts.

👤 Fixed: Missing Users in Search

Some newly invited users weren’t showing up in the User Management search on the Settings → Users page if their profile was missing a first or last name. Now, all invited users will appear in search results — even if some details are incomplete — so you can find and manage everyone easily.

🚀 Improved Alerts Drawer Performance

The Alerts Drawer used to load every alert at once, which could slow things down when there were lots of records. We’ve fixed that! The system now loads alerts in smaller batches behind the scenes, so alerts load faster and scrolling feels smoother. This change makes viewing and navigating alerts much quicker — even for accounts with large volumes of data.

These updates make Smart Visibility run faster and help you find what you need without the wait.

We’ve made a few important updates to improve how data displays and behaves across Smart Visibility.

🎨 Status Tag Colors – Now Consistent Across the Platform

Status tags in the List Drawer (accessible when clicking the status bars in your Active Orders or Active Receipts widgets) have received a visual refresh!

• All tags — including Today, Future, Delayed, Completed, Docked, and more — now use the official 'status' colors.
• This ensures your status tags are visually consistent and easier to recognize at a glance.

📅 Sorted from Oldest to Newest – Naturally

When you click on any status bar within the Active Orders or Active Receipts widgets, the List Drawer now displays records in chronological order, from oldest to newest.

• This makes it easier to review the sequence of activity and focus on the most recent updates first.
• The improvement applies to both Order and Receipt List Drawers accessed from the Home View.

🧭 Report Stability Fix – No More “No Data” Errors

We’ve resolved an issue in the Order Trends Report that caused an error when filtering for certain things and switching between Year and Week views.

• Reports now respond correctly when switching between time segments.
• No more freezing, disappearing filters, or “No Data” messages — just smooth reporting.

🆕 New: Operational Widgets on Home View

• Added Active Orders and Active Receipts widgets to the Home View.
• These widgets display a real-time breakdown of today’s activity by status and volume.
• You can click directly into each status to filter your List Drawer or jump to related Trend Reports.
• Data is automatically sourced from live data, keeping your dashboard up to date.

• Accessible to all subscription tiers.

🐛 Chatter Drawer Bug Fix

• Fixed a bug where reopening Chatter from a Bubble Details Drawer (like Orders or Receipts) could display or format weirdly.
• Chatter now consistently opens the correct thread across all modules and views.

🐛 Receipt Trends Tooltip Fix

• Fixed a tooltip issue in the Receipt Trends report where hover values occasionally displayed duplicates or mismatched data points.
• Tooltips now show accurate receipt counts and timestamps for every data point.

Chatter just got more powerful—you can now upload, preview, and share files directly in your chat threads. Whether it’s a packing slip, a BOL, or a shipping label, you can keep everything organized right where the conversation happens.

https://www.youtube.com/watch?v=BJEglNjmnV8

📂 File Upload Made Simple

• Drag & Drop files right into Chatter
• Use the file picker with clear icons for supported file types

📎 Chatter Files Icon

• A files icon appears in the chat when attachments exist
• Click the icon to open the file modal

🖼️ Attachments in Details Drawer

• Displays file name, uploader, and timestamp
• Preview support for images
• Download Capabilities for uploaded documents
• Accessible by all users

👤 Who Can Do What?

• Platform Admins, Client Admins, and Members → can upload and view attachments
• Support and Observers → can view attachments but not upload. Can still view/download from the Details Drawer
• User Admins and Viewers → can’t upload but can still view/download from the Details Drawer

✅ Supported File Types

You can upload the following file formats:

• Documents: .pdf, .docx, .xlsx
• Images: .jpg, .jpeg, .png, .gif, .bmp
• Spreadsheets: .csv, .xls, .xlsx
• Shipping Labels: .pdf, .png, .jpg

❌ Not Supported: executables, compressed archives, audio, or video files.

With Chatter Attachments, everything you need—conversations + files—lives in one place. It’s easier than ever to keep your orders, receipts, and supporting documents all tied together. 🚀

We’ve made it easier than ever to control what you see in Smart Visibility with some big improvements to filtering.

🔍 Global Filter in a New Home

The global filter is now located in the top right corner, right next to the Alerts (bell) icon.

• You’ll find it in Home, Map, List, and Reports views
• The layout is cleaner, and the filter is always easy to reach
• No matter what page you’re on, your filters stay consistent

🏠 Home View Gets Smarter (and Filterable!)

For the first time ever, the Home View now responds to your filters! 🎉

• Summary cards like Orders and Receipts will update based on the filters you apply
• This makes the Home View much more powerful, giving you a quick snapshot tailored to exactly what you want to see
• Supported filters include Client, Warehouse, CSS, CSM, and CRM

✅ Why This Matters

• No more hunting for filters—they’re always in the same spot across every page
• Your Home View is now interactive, giving you a filtered dashboard at a glance
• Keeps your experience clean, consistent, and focused on what matters most to you

Your orders and receipts just got a little extra TLC. 🛒📦 You can now chat with your Customer Relationship Manager (CRM) in Smart Visibility!

Think of it as having your own personal guide for all things orders, receipts, and logistics—ready to answer questions, resolve issues, and make sure your shipments are handled with care.

How to start chatting:

1. Open Chatter in Smart Visibility.
2. Look for your CRM in the tagged list. They are already pre-tagged, so they will see every message you send!
3. Send a message and get the conversation rolling! They will instantly receive it!

Now your CRM is just a click away—because your business deserves VIP treatment from start to finish.