We’ve expanded Chatter to support Direct and Group Messaging, making communication more flexible than ever.

Why this change?

Communication doesn’t always fit neatly into an order or receipt. To make collaboration faster and more natural, we’ve made it possible to message anyone you have access to in Smart Visibility—without needing to tie the conversation to a specific transaction. This gives you the freedom to connect with the right people, exactly when you need to.

What’s changing?

• You can now send direct messages to individual users
• You can create group chats with multiple participants

• Messages no longer need to be tied to an Order or Receipt
• You can start conversations with anyone you have access to in Smart Visibility

What this means for you

• Faster, more flexible communication across your team
• Easier collaboration without needing to navigate to a specific order or receipt
• The ability to coordinate, ask questions, and share updates in real time
• A more intuitive messaging experience that works the way you do
• No action is required on your part!

We’ll continue enhancing Chatter to make communication simple, reliable, and effortless.